Communication Flow

Quick to > Add a flow •  Edit a flow •  Using multiple flows

About these flows

A communication flow is the collection of all messages that you as a rental owner and your customer receive about a booking and a trip. So you set which information is sent to whom and when.

Add a communication flow

1

Go to communication flows and click 'add' in the 'All flows' section

2

Set a title for your new flow, and hit 'Save'. Now you'll find it back in the 'All flows' section.

Edit a communication flow

1

Go to communication flows and click the flow you want to edit.

2

On the Detail page you'll see a list of all the messages you can send. Choose one.

3

Set the subject and adjust the default message to your liking. Use the '+' icon to insert variables.

To delete a flow, go to a specific message and click the 3 dots in the top right. Choose 'remove'.

Text messages (sms)

Click a communication flow and hit 'add'. You'll find option to send out text messages a day or 15 minutes before the start of the trip. It contains a link to the booking detail page with the start interface.

There are different regulations per country for the sending of automated text messages. Therefore, the text is not editable, and the number of supported countries is limited. At the moment we send your customers who speak Dutch, English, Danish, Spanish, Swedish, Italian or Portuguese a message in their own language. In other cases we will send an English message.

Why use multiple flows

You can create different flows, so you can vary the information for different boat types or locations. This way you can add specific location information such as the route to the jetty, or special instructions for a specific boat type.

Clearly you will expect less communication with renting a canoe for 2 hours than when renting a yacht for several weeks. You are completely in control of this!