Notifications

Quick to > Add a flow • Edit a flow • Using multiple flows

About these notification flows

A notification flow is the collection of all messages that you as a rental owner and your customer receive about a booking and a trip. So you set which information is sent to whom and when.

Add a notification flow

Go to Notifications and click 'add' in the 'All notifications' section
Set a title for your new flow, and hit 'Save'. Now you'll find it back in the 'All flows' section.

Edit a notification flow

Go to Notifications and click the flow you want to edit.
You'll find a list of default messages you can send. Click 'Add' to explore additional options. Here's the full list of notifications you can configure:
- Email when confirmed
  Email - when booking is confirmed
- Email when trip updated
  Email - when booking details are updated
- Email when canceled
  Email - when booking is canceled
- Text message 1 day before pickup
  Text message - 1 day before pickup
- Email 6h before pickup
  Email - 6 hours before the booking starts
- Text message when ready for pickup
  Text message - 15 minutes before pickup
- Email after the trip
  Email - 24 hours after the booking ends
- Email after 50 weeks of inactivity
  Email - 50 weeks of customer inactivity

Set the subject and adjust the default message to your liking. Use the icon to insert variables.

Delete a flow

To delete a flow, go to a specific message and click the 3 dots in the top right. Choose 'remove'.

Text messages (sms)

Click on a notification flow and select ‘Add.’ You’ll find options to schedule text messages, such as one day or 15 minutes before the trip starts. These messages include a link to the booking detail page with the start interface.

Please note that regulations for sending automated text messages vary by country. As a result, the text cannot be edited, and the number of supported countries is limited. Currently, we send messages in Dutch, English, Danish, Spanish, Swedish, Italian, or Portuguese, depending on your customer's language. If their language is not supported, the message will be sent in English.

Why use multiple flows?

You can create different flows to tailor the information for specific boat types or locations. This allows you to include details such as directions to the jetty or special instructions for a particular boat.

For example, renting a canoe for 2 hours requires far less communication than renting a yacht for several weeks. With multiple flows, you have full control over what information is shared and when.