Customer types
Customer types let you create different booking experiences for different groups of customers. Set specific rules, restrictions, and permissions based on who's booking.
Default customer types
Every Let's Book account starts with two built-in customer types:
Guest - Customers who book without creating an account. They receive confirmation emails but can't log in to manage their bookings.
Member - Customers who create an account during or after booking. Members can log in to view booking history, manage reservations, and update their details.
Why use customer types
Different customers need different rules:
- Boat club members get priority booking and no deposits
- Casual renters need advance payment and stricter cancellation
- Corporate clients have monthly limits and custom pricing
- VIP customers access exclusive boats and flexible booking windows
What you can configure
For each customer type:
- Booking conditions - When and how they can book (advance time, duration limits, boat restrictions)
- Cancellation rules - Whether they can cancel and under what conditions
- Custom pricing - Different rates through pricing conditions
- Confirmation methods - Immediate confirm vs payment required
Getting started
Next steps:
- Create and manage customer types - Set up new types or modify existing ones
- Configure booking and cancellation rules - Define specific conditions for each type
Most operators start with just Guest and Member, then add custom types as their business grows.