Skip to main content

Edit customer notifications

Configure automated emails and SMS messages for your booking flow. Control what information is sent, when it's sent, and how it looks.

Manage notifications

Setting up notification flows​

A notification flow is the collection of all messages sent around a booking. Each flow can be customized independently.

Creating a new flow:

  1. Go to manage notifications
  2. Click 'Add' in the 'All notifications' section
  3. Enter a title for your flow
  4. Click Save

Editing a flow:

  1. Select your notification flow from the list
  2. Find the notification you want to edit
  3. Click to expand and modify content
  4. Add variables, buttons, or sections as needed
  5. Save your changes

Available notification types​

Email notifications​

Email when booking confirmed Sent immediately after a booking is confirmed. Use for confirmation details and important information.

Email when trip updated Automatically sent when booking details change (time, date, boat, etc.).

Email when booking canceled Sent when a booking is canceled by you or the customer.

Email 6 hours before pickup Sent 6 hours before the scheduled pickup time. Ideal for last-minute instructions.

Email 24 hours after trip ends Sent one day after the trip concludes. Perfect timing for follow-up.

Email after 50 weeks of inactivity Automated email sent to customers who haven't booked in 50 weeks.

SMS notifications​

Text message 1 day before pickup Reminder sent 24 hours before the scheduled pickup.

Text message 15 minutes before pickup Final reminder sent 15 minutes before pickup, includes booking link.

SMS limitations:

  • Content cannot be customized due to international regulations
  • Sent in customer's language (Dutch, English, Danish, Spanish, Swedish, Italian, Portuguese)
  • Default to English if customer language not supported

Customizing email content​

Basic editing​

Subject line: Edit the email subject visible in customer inbox.

Message body: Write or modify the main email content. Use the text editor for formatting.

Adding variables​

Click "Insert variable" to add dynamic content:

  • Customer name, email, phone
  • Booking dates, times, duration
  • Boat model, dock location
  • Pricing and payment details
  • Booking reference number

Variables automatically populate with the correct information for each booking.

Adding buttons​

Button types available:

  • Booking details page
  • Dock location (Google Maps)
  • Your booking form
  • Company website
  • Custom URL

To add a button:

  1. Click "Add button" in the email editor
  2. Choose button type or enter custom URL
  3. Enter button text
  4. Save

Formatting options​

  • Bold, italic, underline text
  • Bullet lists and numbered lists
  • Hyperlinks
  • Text alignment
  • Headings and subheadings

Adding sections​

Available sections:

Financial overview Shows complete payment breakdown including deposit, remaining balance, and add-ons.

Add-ons list Displays all extras included in the booking with quantities and prices.

Photo of dock Inserts image of the pickup location.

Photo of boat model Shows picture of the rented boat.

QR code Generates scannable QR code linking to booking details (useful for staff).

Testing notifications​

Test before going live:

  1. Create a test booking in your system
  2. Check all notification timings
  3. Verify variables populate correctly
  4. Test all button links
  5. Review formatting on mobile and desktop

Test checklist:

  • Subject lines display correctly
  • Variables show actual data (not placeholders)
  • Buttons link to correct destinations
  • Images load properly
  • QR codes scan successfully
  • Formatting looks good on mobile

Want ideas on how to use notifications for revenue? See Automate aftersales and loyalty for strategies on upsells, reviews, and retention.