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Understand booking statuses

Bookings in LetsBook go through different statuses throughout their lifecycle. Understanding these statuses helps you manage your bookings effectively and know exactly where each booking stands.

Available booking statuses​

Draft

  • Bookings that have been started but not yet completed
  • Customer may still be in the booking process
  • No payment has been processed yet

In option

  • Bookings that are temporarily reserved
  • Gives customers time to confirm their booking
  • Typically has an expiration time

Confirmed

  • Bookings that have been finalized by the customer
  • Payment has been processed (full or deposit)
  • These bookings count towards your capacity

Completed

  • Bookings where the trip has taken place
  • The service has been delivered
  • Final status for successful bookings

Expired

  • Bookings that were in option but weren't confirmed within the time limit
  • Draft bookings that weren't completed
  • No longer active

Canceled

  • Bookings that have been canceled by either customer or operator
  • May involve refunds depending on your cancellation policy

Status workflow​

The typical booking flow follows this pattern:

  1. Draft → Customer starts booking process
  2. In option → Booking is temporarily reserved (optional step)
  3. Confirmed → Customer completes booking and payment
  4. Completed → Trip takes place successfully

Alternative paths:

  • Draft → Expired (if not completed in time)
  • In option → Expired (if not confirmed in time)
  • Confirmed → Canceled (if booking is canceled)

Managing different statuses​

  • Focus on Confirmed bookings for operational planning
  • Monitor Expired bookings to identify lost opportunities
  • Track Completed bookings for performance analysis
  • Review Canceled bookings to understand cancellation patterns