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Manage booking finances

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Handle payments, refunds, and financial records for individual bookings through the Finance tab.

Send a payment request​

Request payment for unpaid or partially paid bookings.

  1. Open the booking
  2. Go to the Finance tab
  3. Click Send payment request
  4. Set the payment deadline
  5. Click Send

The customer receives an email with a secure payment link. You can track payment status in the Finance tab.

When to use payment requests
  • Collecting remaining balance after a down payment
  • Requesting payment for manually added bookings
  • After editing a booking that changed the price

When manually adding a booking, include a payment link directly in the confirmation email:

  1. Create the booking (steps 1-4 in add booking)
  2. At confirmation, toggle Add payment link in email
  3. Set the Payment deadline
  4. Click Confirm Booking

The customer gets the confirmation email with an embedded payment link.

Record cash or bank transfer payments​

If customers pay outside the system (cash, direct bank transfer), register it manually:

  1. Open the booking
  2. Go to Finance tab
  3. Click Register payment
  4. Select payment method (cash, bank transfer, etc.)
  5. Enter amount and any notes
  6. Click Save

The booking status updates automatically based on the amount paid.

Process refunds​

Refund customers directly from your payment provider's dashboard:

  1. Open the booking
  2. Go to Finance tab
  3. Click on the payment or deposit you want to refund
  4. This opens your payment provider's dashboard (Stripe or Mollie)
  5. Process the refund there

The refund appears in the Finance tab once processed. Learn more about refunds and disputes.

View payment history​

The Finance tab shows all financial activity for a booking:

  • Payment attempts and status
  • Successful payments with timestamps
  • Refunds and chargebacks
  • Outstanding balances
  • Deposit status

Handle pricing changes​

When editing a booking changes the price:

  1. Save the edited booking
  2. Check the new total in Finance tab
  3. Choose your next step:
    • Send a payment request for additional amount
    • Register a cash payment if already collected
    • Process a refund if the price decreased

Learn more in edit or cancel a booking.